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BMC Atrium Orchestrator coordinates workflows across applications, platforms, and tools to automate critical IT processes, accelerating service delivery, enforcing compliance, and lowering costs.
E-book: Service Desk Management and Automation
E-book: Service Desk Management and Automation

5 tips on using automation for quick gains in productivity, profitability, and user satisfaction.

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Automate IT processes and reduce manual labor by up to 90%

  • Process automation: Execute standard processes through automated workflows to reduce manual intervention and improve consistency.
  • Pre-built content: Get thousands of pre-built runbooks that deliver fast time to value and adapt when your business changes.
  • Graphical design: Build and maintain workflows through a graphical development studio.
  • Application connectivity: Simplify configuration of application interfaces through connectors and a mapping wizard.
  • Centralized console: Control and monitor workflow execution through a central console to ensure process uptime.
  • Scale and performance: Built on a grid-based architecture as a stateless application to make scaling easier and performance better.

See how it works

Start your demo

Head down the path to automation

Contact BMC Sales

3 ways BMC Atrium Orchestrator gives you a competitive edge

Deliver IT services faster, without manual touch

Organizations are modernizing their service desk operations with mobile access and newer web interfaces. However, each call to the service desk requires human interaction, even for routine, repeatable tasks. BMC Atrium Orchestrator helps automate fulfillment of self-service requests.

  • Shift from costly Level 1 and Level 2 support to self-service automated fulfillment, such as for account unlock, password reset, access to systems and applications, and employee onboarding
  • Integrate with leading service management software for process approval and compliance
  • Save money and time by automating manual service desk processes
  • Improve quality of service and customer satisfaction with consistent results

Simplify process compliance without administrative burden

Servers are often frequently updated with new patches or configuration changes to improve performance or close security vulnerabilities. Each of these changes must be tested, approved, and documented. BMC Atrium Orchestrator helps automate process compliance while reducing labor cost and errors.

  • Create incidents and change requests automatically
  • Automatically execute remediation and close out change records
  • Create audit-ready, traceable processes to prove compliance
  • Reduce application downtime from unplanned changes

Stop chasing routine events—automate resolution

Administrator

High volumes of system, network, and application events can bog down your operations team with recurring problems. BMC Atrium Orchestrator automates the resolution of recurring events that have standard remediation processes.

  • Validate an event or fault, then create an incident and change ticket
  • Automatically execute remediation and close out change record
  • Accelerate MTTR (mean-time-to-resolution) while reducing human error and support costs
  • Improve employee morale by reducing repetitive work

Consolidate data faster and easier by eliminating resource-intensive customization

Enterprise Architect

Integrating your service desk data internally and with partners helps foster communication, speed problem resolution, and improve customer satisfaction. The VIPCON E-Bonding Runbook accelerates integrations with partner and internal service desk systems so that you can focus on delivering superior customer service.

  • Rapidly create configurable high-performance interfaces with out-of-the-box integration
  • Integrate VIPCON E-Bonding Runbook with Remedy Service Management Suite and third-party service desks
  • Standard, reusable interfaces
Find VIPCON E-Bonding Runbook in BMC Marketplace

Getting started with BMC Atrium Orchestrator is easy