BMC digital IT powers 82% of Fortune 500 companies
Empower users to help themselves
Put your employees in control of their IT experience. With intuitive mobile and social capabilities, BMC self-service software helps users quickly solve routine technical problems, eliminate frustrating forms, and crowdsource proven solutions.
What to look for in IT self-service portal software
- Intuitive interface that’s fast and easy to use
- Formless requests that are automatically logged and ticketed
- Context-aware services that know your role, location, and equipment
- Appointment setting to reduce downtime for users
- Available for desktops and any mobile devices
Modern self-service portal reduces level-one ticket costs
BMC MyIT is a personal assistant running on each user’s device so they can easily help themselves to context-aware IT services.
- Make it easier for users to ask questions, find answers, and request services with simple text posts.
- Reduce IT friction and minimize support costs by crowdsourcing IT services and support.
- Increase productivity by making it easy for workers to access business apps on any device.
- Boost efficiency by enabling users to order hardware and install software with a click
Self-service capability built for any environment
MyIT Service Broker lets IT aggregate and manage, deliver and track hardware, software, and services from multiple cloud-based and on-premises sources in a modern service app store.
BMC Remedy Service Management Suite is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive.
BMC Remedyforce, built on Salesforce App Cloud, delivers complete IT service management with social, mobile, and collaborative capabilities.
BMC FootPrints Service Core delivers a powerful and user-friendly suite of on-premises tools to automate the entire lifecycle of IT and non-IT services quickly and easily.
- IT Service Management (ITSM)
- BMC delivers a full range of ITSM solutions that enable innovation with streamlined, intelligent service delivery for today's mobile, social, and collaborative business users.
- Service Desk Software
- BMC service desk solutions go beyond basic technical support to increase productivity, enable collaboration, and reduce operating costs.