Close the ITOM–ITSM communication and process gap by connecting TrueSight monitoring and event intelligence with BMC Helix Remedy to prevent or resolve issues before they affect your business. 

• Eliminate manual incident creation. Incident tickets are triggered when events are detected by your performance management solution.
• Identify root cause and optimize ticket routing. Infrastructure performance issues trigger an incident ticket and associate it directly with specific configuration items in your configuration management database (CMDB).
• Understand and communicate business impact. If you’ve defined service or application models in your CMDB, incident tickets will be triggered whenever the availability of a particular business service is going to be impacted.

• Automate cross-domain collection for log and other unstructured data, such as events, anomalies, and change records
• Use machine-assisted analytics to establish normal ticket activity and be notified of abnormalities and emerging trends
• Search for anomalous behavior
• Create proactive alerts when pattern deviations are detected

• Move from scheduled reporting to real-time data exploration for continuous service insights
• Reduce resources dedicated to re-categorization of tickets through natural language processing
• Free human capital by embracing machine-assisted operations and machine learning
• Reduce MTTR through rapid identification of emerging issues and consolidation of IT data across silos
• Prevent incidents by identifying underlying problems and implementing automation and process improvements