TrueSight Intelligence

Gain instant insights on the increasing volume and velocity of service tickets with machine learning. Uncover real-time trends that help you connect performance issues and infrastructure changes to incident tickets. Leverage dynamic insights to enhance IT operations and prevent incidents before they occur.

• Shift your incident management discipline from reactive to proactive with real-time incident trends and instant insights into abnormalities
• Transform the way you analyze ticket data with natural language processing and machine learning to identify problems faster and improve MTTR by 50 percent
• Give your IT organization a data-driven approach to detecting, prioritizing, diagnosing, and resolving incidents in real-time

Measure, track, analyze, and summarize digital agent interactions, either human or machine. Reduce MTTR and optimize user experience with a view into the edge of your infrastructure where agents interact with digital services and applications.

• Get a comprehensive view of omni-channel digital user experience
• Proactively identify issues affecting end users
• Automatically trend and baseline “normal”
• Pinpoint and understand context of end user problems
• See user demographics including location, browser, and OS type
• Mix and match data in custom dashboards

Apply modern machine learning and advanced analytics techniques to identify patterns in IT monitoring, service desk, and automation data. Adopting an AIOps approach empowers IT to proactively:

• Manage the performance of highly distributed, modular IT and multi-cloud infrastructure
• Support the speed of application architecture change and DevOps adoption
• Identify problems driving the majority of incidents in the IT environment
• Manage digital agent interactions, either human or machine, at the edge of the infrastructure